New World Trades
Trades Operations Support, Automation & AI

Embedded Support & Automation for Trades Businesses

We optimise trades businesses — through dedicated support roles, intelligent workflow automation, and AI-powered systems that remove back-office burden, protect partner time, and scale execution without overhead.

Standardised workflows and job packs so every site runs the same way: scope, safety docs, QA checks, and handover.

Intelligent workflow automation and systems that standardise processes so client work moves cleanly and predictably.

Governed delivery with visibility — reporting, compliance tracking, and accountability you can rely on.

Automation
Workflow systems & AI integration
Systems
CRM, compliance & reporting
Embedded Roles
Dedicated support teams
Back-Office
Automation
AI & Compliance

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Let's discuss your operations and delivery support needs.

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Three outcomes we deliver for trades operators

Support roles, automation, and AI systems built to reduce site-to-office friction and protect supervisor and owner time.

Operations & Dispatch

Reduce Coordination Load

Own the office-side workflow: enquiries, quoting support, job setup, scheduling, variations, supplier coordination, and paperwork. Automation turns repeatable steps into governed, predictable flow.

  • Enquiry intake and job setup
  • Job packs, drawings, and document control
  • SWMS, inductions, permits, and site checklists
  • QA checklists and photo-based close-out
Growth

Embedded Support & Automation

Trained support roles combined with workflow automation handle day-to-day coordination so supervisors and leaders stay on delivery, not admin.

  • Schedulers, project admins, and dispatch support
  • Job status automation and escalation rules
  • Field-to-office system hygiene (job cards, timesheets)
  • Variation and documentation control
Advisory

Delivery Systems & Continuous Improvement

We maintain and improve your delivery system as an operational asset. Dashboards and practical insights you can trust — maintained continuously, improved quarterly.

  • System administration and configuration
  • Delivery dashboards (schedule, labour, defects, paperwork)
  • Playbooks, checklists, and governance
  • Training and rollout support

Services tailored to trades businesses

Support models, automation, and AI solutions designed specifically for multi-site trades delivery.

Operations & Dispatch

Enquiry Intake, Quoting Support & Job Setup

Standardised intake and job setup: scope capture, site details, asset info, photos, and document control so work starts clean and stays traceable.
Outcome: Faster job start, fewer scope misses, cleaner handover to site, less rework from missing info.
AEO

AEO (Automated Execution & Operations) for Trades

A governed execution layer that automates follow-through — tasks, reminders, routing, and reporting — so jobs move reliably without supervisor chasing.
Outcome: Less coordination noise, consistent handovers, and clear visibility on who did what, and when.
Support

Dedicated Office-to-Site Support Team

Trained team members integrated into your workflow, supported by automation, handling scheduling, procurement coordination, documentation and close-out.
Outcome: Protected supervisor time, reduced overhead, consistent delivery, faster response.
Safety & Compliance

Safety, Compliance & Reporting Support

SWMS and induction administration, permit tracking, QA documentation, and close-out packs so compliance and quality never slip.
Outcome: Fewer missed safety steps, audit-ready documentation, reduced risk.
Scaling

Flexible Capacity Without Overhead

Scale capacity without permanent headcount. Support and systems scale with your project pipeline and seasonality.
Outcome: Operational flexibility, predictable costs, faster ramp-up.
Innovation

Automation & Process Optimisation

Workflow automation, templates, and continuous improvement built into the operating model (field-to-office).
Outcome: Fewer handoffs, better customer experience, measurable efficiency gains.

New World Trades AEO for Trades Businesses

Australia-built AEO (Automated Execution & Operations) for Trades: a governed system that automates follow-through, ensures consistency, and makes performance measurable.

What AEO does

Automated follow-through

  • Captures leads / enquiries and routes them correctly
  • Triggers reminders, tasks, and escalations
  • Maintains audit trails and reporting
Why it matters

Less chaos, more control

  • Fewer dropped balls and faster response
  • Consistent client experience
  • Clear visibility on who did what, and when
Example

Enquiry-to-job optimisation

Example improvements: faster time-to-contact, fewer missed follow-ups, consistent scope capture, and cleaner handover into scheduling and job setup. Real-world example: Procore’s Timberlake Construction case study describes moving away from manual tracking and printed drawings, with RFI/submittal turnaround decreasing and workflows becoming more streamlined. We implement routing rules, automation reminders, and reporting so leadership sees follow-through weekly.

Governance Framework for Trades Delivery

Clear systems with automation and AI that ensure follow-through, consistency, and measurable performance.

Clear Workflows
Enquiry intake, job setup, scheduling, safety documentation, QA checklists, and escalation so teams run on predictable playbooks.
Execution Ownership
Support + automation owns the day-to-day coordination so site leaders stay on delivery and customer experience stays consistent.
Measurable Outcomes
Dashboards, reporting, and KPI tracking so leaders see delivery performance in near real-time.
CASE STUDY

Multi-site trade contractor: standardised delivery across 6 concurrent sites

The Challenge: A growing trade contractor (residential + light commercial) had supervisors losing time to scheduling changes, missing paperwork, variation tracking, and chasing photos/QA evidence across multiple sites.

Our Approach
  • Embedded Support Roles: scheduler/dispatch + project admin + documentation coordinator aligned to site leads
  • Workflow Standardisation: job packs, templates, QA checklists, and close-out requirements by job type
  • Delivery Optimisation: weekly lookahead planning, constraints log (materials/access), and escalation rules
  • Automation Layer: status updates, reminders, and reporting for variations, photos, permits and handovers
Results After 90 Days (illustrative example)
↓ 20%
Supervisor admin time
↑ 15%
On-time job close-outs
↓ 25%
Missing paperwork incidents

Outcome: Site leaders spent less time chasing documents and updates, quality evidence was captured consistently, and leadership had a reliable weekly view of delivery, safety documentation, and constraints.

How we structure partnerships with trades businesses

Discovery, assessment, implementation, and continuous support — built for teams that want delivery you can trust across sites.

1
Discovery Call
We map delivery constraints, coordination load, and where supervisors/leaders are being pulled into admin.
2
Financial & Operational Review
We map field-to-office workflows, identify automation, and forecast impact of embedded staffing and practical AI.
3
Tailored Recommendation
Clear plan: roles to embed, workflows to standardise/automate, AI roadmap, timeline, cost, expected outcomes.
4
Engagement & Continuous Improvement
Dedicated support, training, quarterly reviews, and ongoing optimisation using delivery data.

Support team roles available for trades operations

Dedicated team members trained on trades workflows (job intake, scheduling, site compliance, QA, and close-out). Use filters to explore roles.

Filter by role type:

Scheduler / Dispatch Coordinator
Operations | Full-time | Dedicated
Workflow Automation Specialist
Automation & AI | Full-time | Dedicated
AI Implementation Officer (Trades)
Automation & AI | Full-time | Dedicated
Safety & Compliance Coordinator
Safety & Compliance | Full-time | Dedicated
Enquiry & Job Setup Coordinator
Customer & Job Admin | Full-time | Dedicated
Marketing & Local Growth Coordinator
Marketing | Full-time | Dedicated
Operations Manager (Trade Delivery)
Operations | Full-time | Dedicated
Reporting & Documentation Officer
Safety & Compliance | Full-time | Dedicated
Social Media & Content Manager
Marketing | Part-time | Dedicated
Process Automation Analyst
Automation & AI | Part-time | Dedicated
Ready to build your operations support team?
Start with one or multiple dedicated roles aligned to your delivery needs.
Enquire now

Fast clarity, controlled implementation, then ongoing improvement.

If you want operations that are owned, maintained, and improved — start here.

Start with a discovery conversation where we map your workflows, identify automation gaps, and outline a clear implementation path aligned to your growth.

Let's talk
Where we operate

Sydney HQ with distributed teams across Australia.

Who we serve

Trade contractors, builders, and service operators seeking scalable operations without permanent headcount.

Our track record

Embedded operations, long-term partnerships, and repeatable systems execution.

Discovery Phase

Map workflows, identify gaps, define scope.

Implementation

Embed roles, build automation, integrate systems.

Ongoing Support

Weekly check-ins, quarterly reviews, continuous optimisation.

Get in touch

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